Shipping policy

Shipping Policy

Shipping Regions

We currently ship to addresses within the United Kingdom.

Shipping Costs

We offer free shipping on orders within the United Kingdom.

How long does delivery take?

Our estimated delivery timeframe is usually 4-11 working days, which is made up of two sections as follows:

1) Processing time: 1-3 working days (order confirmation, customisation, quality inspection and packing).

2) Transit time: 3-8 working days.

Working days exclude weekends and public holidays.

Dispatch & Tracking

Once your order has been dispatched and tracking information becomes available, you will receive tracking information for your order. You can then track your order via our tracking page.

Delivery Delays

Delivery times are estimates and delays may occasionally occur due to circumstances outside our control, such as carrier delays, severe weather or other delivery disruptions. If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

Incorrect Address & Failed Delivery

Please ensure that your delivery address is complete and accurate when placing your order. If you notice an error in your delivery address, please contact us as soon as possible at info@thelondongentlemen.com. Once an order has been processed or dispatched, we may not be able to change the delivery address. If a parcel cannot be delivered because of an incorrect or incomplete address, please contact our customer support team for assistance.

Lost or Damaged Packages

If your order has not arrived within the expected delivery timeframe, please contact our customer support team so that we can investigate the shipment.

If your parcel arrives damaged, please contact us as soon as possible at info@thelondongentlemen.com and provide your order number, a description of the issue and photographic evidence of the damage where applicable. Claims for parcels damaged on delivery should be reported within 7 days of delivery.

Order Cancellations

If you wish to cancel your order, you must contact us within 1 hour of placing the order. After this period, we reserve the right to refuse cancellation if the order has already entered processing or has been dispatched. If the order has already been dispatched, please wait until you receive it and follow our Return & Refund Policy if you wish to return it.

If you have any questions regarding shipping or delivery, please contact us at info@thelondongentlemen.com.