Our estimated delivery timeframe is usually 4-11 working days, which is made up of two sections as follows:

1) Processing time: 1-3 working days (order confirmation, customisation, quality inspection, and packing).

2) Transit time: 3-8 working days.

Working days exclude weekends and public holidays.

We offer free shipping on all orders within the UK.

Once your order has been dispatched and tracking information becomes available, you will receive tracking information for your order. You can then track your order via our tracking page.

Sometimes, the email ends up in your spam or junk folder, so please check there first. If you still can’t find it, feel free to reach out to us at info@thelondongentlemen.com and we’ll be happy to assist you.

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of delivery. To be eligible for a return, items must be unused, unworn, and in their original condition, with original tags and packaging where applicable.

To start a return, email our support team at info@thelondongentlemen.com with your order number. Please contact us before sending your return, and our team will guide you through the next steps.

Once your return has been received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 14 business days.

For more information, check our Return & Refund policy

Contact us via our contact page or email us directly at: info@thelondongentlemen.com