Return & Refund Policy
Return of goods:
If you are not satisfied with your purchase, you can return the purchased items within 30 days of delivery. To be eligible for a return, items must be unused, unworn and in their original condition, with original tags and packaging where applicable.
All returns must first be registered through our customer service. Please contact us before sending your return and include your order number. Once your return has been received and inspected, we will notify you whether your refund has been approved.
Refunds:
If your return is approved, your refund will be issued to the original payment method within 14 business days. Please note that your bank or payment provider will require additional time to process and display the refund in your account.
Standard shipping within the United Kingdom is free, so there is no original standard shipping charge to refund.
I have received a faulty item:
If you have received a faulty item, please contact our support team as soon as possible with the following information:
Your order number
Which item is faulty or damaged
A description of the issue
Photographic evidence where applicable
If your parcel has been damaged on delivery, please take photographs of the damage and contact our customer service team. Claims for parcels damaged on delivery should be reported within 7 days of the delivery date.
Once the issue has been reviewed and verified, we will provide an appropriate resolution, which will include a replacement or refund. If the product is faulty, has been damaged in transit or is otherwise defective, there is no return shipping charge to the customer.
I have received the wrong item:
If you have received the wrong item, please contact our support team as soon as possible and provide us with the following information:
Your order number
The name of the item you ordered
The name of the item you received
A photo of the item you received
Once the issue has been reviewed and verified, we will provide an appropriate resolution, which will include a replacement or refund.
Exchange:
We do not offer direct exchanges. If you would like a different item or size, please return the original product in accordance with this policy and place a new order for the correct product.
If I want to return the item(s):
If you purchased the wrong product, the item does not fit, or you no longer want it, you are responsible for the actual cost of return shipping and for obtaining proof of return shipment.
Order cancellations:
If you wish to cancel your order, you must contact us within 1 hour of placing the order. After this period, we reserve the right to refuse cancellation if the order has already entered processing or has been dispatched. If your order has already been dispatched, please wait until you receive it and then request a return in accordance with this policy.
Company Name: Nora Ecom Valley
Store Name: The London Gentlemen
Registration Number: 80607152
Company Address:
Tijnjedijk 19, Leeuwarden, Friesland, 8934 BT, Netherlands
Customer Support:
Monday to Friday: 9:00am - 6:00pm
Saturday: 9:00am - 12:00pm
Sunday: closed
Check our Contact us page to contact us or
Email: info@thelondongentlemen.com
Phone: +61 489 915 897