FAQ
Here you will find an overview of the most common questions and answers. If you have not found the answer you are looking for, please get in touch with our customer service.
What is the return policy for products purchased from The London Gentlemen?
If you are not satisfied with your purchase, you can return the purchased items within 30 days of delivery. To be eligible for a return, items must be unused, unworn and in their original condition, with original tags and packaging where applicable.
All returns must first be registered through our customer service. Please contact us before sending your return and include your order number. Once your return has been received and inspected, we will notify you whether your refund has been approved.
If your return is approved, your refund will be issued to the original payment method within 14 business days. Please note that your bank or payment provider will require additional time to process and display the refund in your account.
How long does shipping take for orders placed at The London Gentlemen?
Our estimated delivery timeframe is usually 4-11 working days, which is made up of two sections as follows:
1) Processing time: 1-3 working days (order confirmation, customisation, quality inspection and packing).
2) Transit time: 3-8 working days.
Working days exclude weekends and public holidays.
What should I do if my order arrives damaged?
If your order has not arrived within the expected delivery timeframe, please contact our customer support team so that we can investigate the shipment.
If your parcel arrives damaged, please contact us as soon as possible at info@thelondongentlemen.com and provide your order number, a description of the issue and photographic evidence of the damage where applicable. Claims for parcels damaged on delivery should be reported within 7 days of delivery.
Can I cancel my order after it has been placed?
If you wish to cancel your order, you must contact us within 1 hour of placing the order. After this period, we reserve the right to refuse cancellation if the order has already entered processing or has been dispatched. If the order has already been dispatched, please wait until you receive it and follow our Return & Refund Policy if you wish to return it.
If you have any questions regarding shipping or delivery, please contact us at info@thelondongentlemen.com.
How can I contact customer service for further inquiries?
You can reach our customer service using the contact information below.
Company Name: Nora Ecom Valley
Store Name: The London Gentlemen
Registration Number: 80607152
Company Address:
Tijnjedijk 19, Leeuwarden, Friesland, 8934 BT, Netherlands
Customer Support:
Monday to Friday: 9:00am - 6:00pm
Saturday: 9:00am - 12:00pm
Sunday: closed
Email: info@thelondongentlemen.com
Phone: +61 489 915 897